If it's mechanical, we do it all!

2.1 Service Scope

We provide plumbing, heating and gas fitting services, including — but not limited to — repairs, installations, renovations, maintenance, emergency services, and system upgrades. The scope of each service will be described in your quote or estimate.

2.2 Estimates and Rates

• Hourly rates, flat rates for specific services, or project-based quotes will be provided depending on the job.

• By accepting our quote or scheduling service, you agree to the rates, fees, and terms described therein.

• After‑hours / emergency service rates (if applicable) will apply outside standard business hours.

• All estimates are subject to change if additional work or parts are required beyond the original scope; we will notify you if this occurs before proceeding.

2.3 Materials & Parts Policy

• Materials used are charged as a single line item on your invoice.

• If you provide your own parts, we can install them — but we do not warranty customer-supplied parts.

• If our technicians must leave the site to purchase additional materials, the time spent will be billed at our standard hourly rate.

2.4 Payment Terms

• Payment is due upon completion of work and prior to departure of our technicians, unless otherwise agreed.

• Accepted payment methods will be listed on your invoice or quote.

• Deposits may apply for certain jobs (e.g. large installations or renovations); these will be specified in the estimate.

2.5 Scheduling, Cancellations & Rescheduling

• You may schedule services by phone, email, or online form.

• If you need to cancel or reschedule, please notify us as soon as possible. Cancellation or rescheduling policies (including any minimum‑service or call‑out fees) will be specified in your service agreement.

• For after-hours or emergency calls, you are asked to confirm the service need carefully — once technicians arrive on site, the minimum call-out or emergency fee applies.

2.6 Liability, Warranty & Guarantees

• We are licensed, bonded, and insured. Services are completed in compliance with applicable plumbing heating and gas fitting regulations in British Columbia.

• We warranty our workmanship according to the terms laid out in your estimate/invoice. Manufacturer warranties apply to parts supplied by us.

• We are not liable for defects, damages, or issues arising from materials or parts supplied by the customer.

• For any work, you agree to allow us to correct issues covered by our warranty if notified within the warranty period.